Module 1 — Context, Objectives, and Stakeholders

The training plan begins with a clear understanding of the core question: does the train-to-plane transfer service stop at Terminal 7 at JFK? The answer is affirmative. AirTrain JFK provides a direct, integrated connection from Jamaica Station and from the subway network to Terminal 7, where Delta operates a large international/domestic hub. The objective of this module is to equip frontline staff, station agents, and operations coordinators with a precise map of the transfer process, the expected timelines, and the critical handoffs between ground transport and the airport terminal environment.

Key stakeholders include airport operations, Delta airline operations at Terminal 7, AirTrain staff, TSA, security screening teams, and customer service teams responsible for transfer guidance. A successful transfer process reduces layover risk, minimizes missed connections, and improves passenger satisfaction. Real-world context includes peak travel seasons, holiday surges, and scenarios where passengers arrive via the Jamaica Station interchange or via local subway connections and need to reach Terminal 7 gates efficiently.

Learning outcomes for this module include: (1) identifying the exact AirTrain stop at Terminal 7, (2) describing typical transfer timelines from arrival to gate, (3) outlining signage and wayfinding cues, and (4) applying a standardized checklist for a smooth transfer experience. The module also introduces key performance indicators (KPIs) such as average transfer time, missed-connection rate, and passenger satisfaction scores related to ground-to-air transfers.

Practical activity: review terminal maps, watch a 5-minute walkthrough video of the Terminal 7 AirTrain station, and complete a scenario exercise where a passenger arrives with carry-on luggage and a tight connection to a Delta departure within two hours. The outcome is a validated run-sheet that staff can use during shifts and a one-page customer guidance card for travellers.